FAQ – Frequently Asked Questions
- What is PersoFoto?
- What does “manual image review” mean?
- From which countries can I order?
- What happens to my uploaded images?
- Where can I download the required Flash Player?
- How can I place multiple orders?
- Can I also use photos taken with my smartphone?
- Do I already need biometric passport photos for an ID card?
- How much does it cost?
PersoFoto is a service where you can create your photos for ID card, passport, driving licence, job applications, student card or the new health card in three simple steps.
Protecting your data is a matter close to our hearts. Therefore we delete all uploaded images after 30 days. Your data (pictures and address) are only used once for producing your pictures and will NOT be passed to third parties for marketing purposes.
If you order a set of passport or visa photos, we check whether your uploaded photo meets official requirements. We’ll automatically perform small corrections. If we think a photo would not be accepted, you will receive a reply from us with instructions on what needs to be changed.
We deliver worldwide with free shipping.
To be able to use our tool you need the Adobe Flash Player – specifically Adobe Flash version 9 or later. This is a plugin for your browser, which enables dynamic content and animation – such as YouTube. You can download Adobe Flash here.
To make things easy, we do not have a shopping cart function. To place several orders, send them individually, one after the other. You can also send a combined PayPal payment request for all orders. This saves us fees. Alternatively, of course, all payments can be made with one bank transfer.
The answer is a resounding “yes and no”! There are mobile phones with autofocus, flash and a good resolution. Most but not all do images that meet the requirements for biometric passport photos. For better quality try using a digital camera.
Depending on your country the answer may vary. Why don’t you write us an email? We will respond to your specific case.
You can use our Passport Photo Generator to crop your images to the correct aspect ratio and align them to the correct template. Afterwards you can download your passport photo for free. If you like, you can order 6 passport photos at the unbeatable price of GBP 5.951 – free shipping included! You can get 8 Application Photos for GBP 7.951 – free shipping included.
Currently we are testing our recently launched international website. Therefore, all orders with the voucher code “international-beta” can be placed for free! Only for a limited time!